SHIPPING & RETURN POLICY
BILLING POLICIES
Payment Options
We (Aminu) accept payments via the following modes:
- Domestic & International credit or debit cards that are part of the Visa, Mastercard, Rupay and American Express network
- Unified Payment Interface (UPI) such as Google Pay
- Payment Wallets such as Paytm
- Net-banking from select banks (the full list is available at the time of payment, prior to completing the transaction)
- Cash on Delivery (COD) collected by our logistics partner at the time of delivery.
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number while making the payment. The transaction will appear on your credit card statement or bank statement as a payment to Aminu Skincare / Razorpay.
Pricing Policy
The product prices listed are current and updated. However, the prices are subject to change from time to time without prior notice. All orders on this website are processed in Indian Rupees (INR) and the prices are inclusive of all taxes. Our products are liable for GST in India. All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of order placement.
Payment Security
Any information you enter when transacting on this website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
International Billing
We accept payment in international currency through Paypal and International Debit/Credit Card.
SHIPPING POLICY
Shipping Processing Time
Orders are processed within 2-3 business days. Orders are not shipped on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or message.
We at Aminu take extreme care in putting together your order and to hand over to our delivery partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays, natural calamities, natural disasters, issues out of our control, local or international customs, taxes or additional fees your country may levy. In case you need help tracking your order you can check it in profile section on Aminu’s website or reach out to us at care@aminu.life or use the live chat option on our website.
Shipping Charges
We offer free shipping throughout India. Please note that international shipping will vary depending on the place of delivery. Please contact us at care@aminu.life for more details.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email & WhatsApp message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
- We take 6-8 business days for international deliveries. However, on rare occasions, particularly during festive seasons, there might be a slight extension in the delivery timeline. Additionally, external factors or natural calamities may also cause a delay.
- Shipping charges are applicable and may vary due to location, size, type, product, or package.
- Please note international deliveries may be subject to the CUSTOM DUTIES that the customer will have to pay for receiving the package. We only charge shipping fees and DO NOT COVER FOR CUSTOMS DUTY CHARGE / IMPORT DUTY / OTHER APPLICABLE GOVERNMENT TAXES ON ARRIVAL IN THE DESTINATION COUNTRY).
- Please take note that in case of international shipments, the Custom authorities in some countries may open our packages for inspection.
- Orders once dispatched from our warehouse, cannot be cancelled under any circumstances.
RETURN POLICY
We do not offer product exchanges or returns on orders that have already been delivered. Please review your order carefully before confirming your purchase. If you have any questions about our products, feel free to reach out to our customer care team before placing your order.- Do a patch test: Some people may be allergic/sensitive to specific ingredients, even natural plant-based ones. While our products are formulated with the utmost care, it's important to note that they may not be suitable for every individual. Therefore, read the ingredient list and do a patch test before use (behind the ear or on the elbow). If irritation occurs, rinse with water, & stop use. Use only as directed on unbroken skin.
- Natural ingredient variations: Please note, that there can be subtle differences in color, scent, and texture over time in the product due to the seasonality of harvesting natural ingredients. Each complexion and skin concern are unique and special, therefore, returns/exchanges for reasons of general dissatisfaction or reasons of pre-existing skin conditions cannot be offered.
- Damaged products during shipping: In the unlikely event that any product you have received is in a damaged condition or defective, please reach out to us at care@aminu.life or on WhatsApp at +91-8591110603 within 48 hours of receiving the order. Our representative will guide you on this matter.
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